You placed an order… what’s next?

Thank you so much for your order!  We are just as excited to build your furniture as you are to receive it!

Once your order is placed, an email will be sent to you confirming your order in which we will review your order.  

An email will again be sent to you requesting any additional information we may require from you to complete your build, and to provide you with an estimated completion date. Please do not worry if you do not promptly receive this email as we prefer to keep our responses personal rather than automated. We may just need a little extra time to get this response prepared to you as we may be finishing up a customers order or away on a delivery.  This delay in response will not affect your place within our que to have your order built as orders are worked on and completed in the order the order was received.

The average time needed to complete a custom build is approximately 6 to 8 weeks.  However, this time frame is dependent on the orders currently on hand when an order is placed.  Please remember you are at first provided an estimated completion date.  As each custom build is different, and considering other variables which may cause delays, the actual completion date may be beyond the estimated completion date.  You will be updated on such delays.

Once your order is completed, pictures will be provided to you and we will be in contact to arrange a pick up or delivery day or time.

As well, if there is any other custom detail you would like to include in your order, or any changes you would like made, please make that request by text or email- this information is shown on our contact page.  This is your custom furniture in which it will be built to include all you want with your custom order.